Hello there. I'm Julio
I am a tech-savvy, creative, and customer-obsessed young man who is confident in delivering the best customer experience. I am a self-learner and self-starter especially when it comes to Web Hosting and the Customer Success Field.
As a creative person, I always find a way to do things differently in order to achieve and deliver results.
Fun fact:
Julio writes songs. One of his songs is called For You (The Customer Obsession Song), and with the song, he won #1 in Niagahoster Got Talent, an internal talent showcase.
Work Experience
WordPress Support Engineer
Rocket.net – The World’s Fastest WordPress Hosting
April 2022 – Now
Mid-Level Customer Success Specialist
Hostinger International – A Global Web Hosting Company
June 2021 to April 2022
- Handle 40-50 clients/day via Live Chat and Tickets.
- Solve client’s issues mainly with DNS, Domain, Email, and WordPress issues.
- Lead shifts, assist Junior-level specialists and ensure compliance cases are handled well.
- Provide and escalate feedback to the responsible team.
- Initiated an Internal Hosting Plan Conversion Tool.
- Created highly personalized predefines.
Business Owner
Rumah Inggris – A Creative and Youthful English Course
September 2016 to June 2021
- Evaluate, analyze, and execute the business plan.
- Conduct market research as part of the Customer Development Process.
- Supervise product creation based on market research with a Unique Value proposition.
- Conceptualized and designed creative content for Instagram, Facebook, Tiktok, and Twitter.
Fun fact:
This website was set up by Julio using VPS with NGINX web server from scratch. (Thanks to mas Andhi’s help!)
Skill
Troubleshooting
DNS Configuration
Domain
Managed Hosting
WordPress
cPanel
VPS
SSH/Terminal Commands
NGINX
MySQL/MariaDB
CDN
CRM software
English Proficiency
Achievements
Wrote the #CustomerObsession Song for Hostinger’s clients and inspires through the company’s social media channels
Wrote the #StupidLittleStick song to advocate Tobacco Control and won the 3rd in Global Media Competition GGTC
Selected in Indonesia-Canada Youth Exchange Program 2017/2018
Selected to attend International Youth Summit 2018 in Sydney, Australia
XL Future Leaders Batch 6 Awardee